Services

Services

Printer Repairs

We service and repair most devices from leading manufacturers this includes monochromatic and colour laser printers, ink based printers, dot matrix printers, labels and thermal printers and fax machines.

Printer Repairs

Through years of experience and industry alliances, we have gain accreditations for some of the worlds leading manufacturers as an authorised service partner. These manufacturers; Hewlett Packard, Lexmark and Kyocera-Mita.

Our technicians have been highly trained to service and repair a wide range of devices from other manufacturers including Canon, Brother and Epson.

Our service arm have the reach to all metropolitan and some regional areas in Victoria and we have our highly skilled and certified alliance service partners covering all other metropolitan and regional sites Australia Wide.

Printer Maintenance

Every printer needs an occasional tune-up, particularly if it has not been used for a long time. When lines or poor colors appears in printouts, it is probably time for maintenance.

Most laser printers will have in built mechanism to advise when a preventative maintenance would have to be done. A preventative maintenance is usually done between 150,000 to 300,000 pages. (This is only an indicative figure and will vary according to printers and manufacturers. Please see your printer manufacturers or call us for more details).

A preventative maintenance is important as it helps reduced the possibility of a major breakdown and will keep your laser printers performing at it's best. What this means is that quality print-out will be generated through-out the life of the printer.

Vendor Authorised Warranty Works

Servicing Warranty and Non-Warranty Devices

  1. Warranty Printers:

    We will coordinate, organise and supervise all warranty jobs to ensure that jobs are performed in a timely, satisfactory and professional manner. What this means to our customers is that they will only have to call us to get all devices under warranty serviced and repair. Hence, simplifying the process of organising warranty repairs from the manufacturers direct.

    We are an authorised service partner for the following manufacturers:

    1. HP
    2. Lexmark
    3. Samsung
  2. Non-Warranty Printers:

    Together with our service partners, we will provide service and maintenance to all major brand printers located in metro and regional areas of Australia. All service calls will be performed in a timely and cost effective manner, as too eliminate costly printing interruptions and inconveniences.

    1. Kyocera
    2. Canon
    3. Epson
    4. Brother
    5. Fuji Xerox
    6. Oki
    7. Konica Minolta
  3. Service Reports

    All jobs logged with Express Office Systems will be collated and entered into the EOS service database. This database can be used to generate reports by request.

    The reports available are:

    1. Cost analysis - number of call-out´s, call rates, labour, spare parts & operating costs
    2. Cost-breakdowns - analysis of calls to individual divisions, departments and printers
    3. Technicians Report - an inspection and diagnoses is made of the printer or network and possible faults or costly future issues which may arise are detailed.

    From these reports we will formulate the best and most cost effective solutions and fixes for your current and any inherent problems that might arises. Our qualify technicians will also be able to provide advised on all your printing related problems.

Authorised Service Partners

We are authorised by the following manufacturers to provide warranty repairs to their devices which are under warranties.

  1. Hewlett Packard Certified Service Partner
  2. Lexmark Authorised Service Partner
  3. Samsung

We are able to repair all other printing devices from the following manufacturers

  1. Kyocera
  2. Canon
  3. Epson
  4. Brother
  5. Fuji Xerox
  6. Oki
  7. Konica Minolta